Customer Service Agent – Merchant Team

This is a fully remote position, open to applicants in Kazakhstan.

📋 Description

• As the first point of contact in the P2P market, you will manage all incoming inquiries and initiate outbound communication through chats, emails, and calls.

• You will independently provide accurate information to address any problems or issues that may arise.

• It is essential to continually educate yourself with the latest and most relevant information to enhance customer service operations.

• You will escalate issues to your team leader, managers, and other departments as needed.

• Ensure compliance with the established Quality Assurance standards.

• Follow the schedule set by the Team Leader without fail.

• Assist in the preparation of additional processes as assigned or required by the Team Leader.

• Exhibit a positive team-oriented attitude and behavior when collaborating with both your team and other departments within the company.

⛳️ Requirements

• 2-3 years of experience in frontline customer support, ideally within the financial or service sectors.

• A strong passion and willingness to exceed expectations while solving complex problems and delivering an exceptional customer experience.

• Must be adaptable and resilient, capable of thriving in a rapidly changing environment.

• Excellent multitasking, prioritization, and time management skills are essential.

• A fast internet connection (at least 5 Mbps broadband) is required.

• Knowledge or interest in blockchain, digital assets, or the fintech industry, along with experience as a Binance P2P user, is a plus.

• Availability to work flexible hours and shifts, including nights, weekends, and public holidays.

🏝️ Benefits

• Competitive salary along with company benefits.

• Work-from-home arrangement (this may vary based on the nature of the business team's work).