Customer Service Agent, German, English

This is a fully remote position, open to applicants in Spain.

📋 Description

• Serve as the primary contact for customers who speak German

• Address customer inquiries promptly and with empathy through both phone and email

• Provide customers with comprehensive knowledge about SIXT's products and services

• Enhance customer satisfaction and loyalty by delivering friendly and professional service

• Recognize and escalate complex issues when necessary

• Actively participate as a collaborative team member

⛳️ Requirements

• Native or near-native proficiency in German, coupled with fluent English skills

• Minimum of 1 year experience in a customer service or service-oriented position

• Proficient in MS Office applications; familiarity with CRM systems is advantageous

• Excellent verbal and written communication skills

• Willingness to work on a rotating schedule from Monday to Sunday

🏝️ Benefits

• 100% Remote Work

• Access to AI tools

• Employee benefits at SIXT

• Global working environment

• Opportunities for professional development

• Strong team spirit

• Job stability and meaningful purpose