Customer Service Agent, German and English Speaking

This is a fully remote position, open to applicants in Spain.

📋 Description

• Serve as the primary contact for German-speaking customers, delivering expert assistance throughout the booking journey.

• Address customer inquiries promptly and with empathy via phone and email.

• Provide customers with comprehensive insights into SIXT’s products, services, and mobility solutions.

• Enhance customer satisfaction and loyalty by offering friendly, professional, and solution-focused service.

• Recognize and escalate complex issues when necessary, working closely with internal teams.

• Actively contribute as a team member and assist with administrative tasks.

⛳️ Requirements

• Native or near-native proficiency in German, along with fluent English skills.

• At least 1 year of experience in a customer-facing or service-oriented position.

• Competence in MS Office; familiarity with CRM systems is advantageous.

• Excellent written and verbal communication skills, consistently maintaining a positive and professional demeanor.

• Capability to work a rotating schedule from Monday to Sunday, fully remote from home with a reliable internet connection and a quiet workspace.

🏝️ Benefits

• 100% Remote Work

• AI tools at your disposal

• SIXT employee benefits

• International work environment

• Opportunities for professional development

• Strong team spirit

• Stability and meaningful work