Customer Service Agent – ES/PT/EN speaking

This is a fully remote position, open to applicants in Spain.

📋 Description

• Serve as the primary point of contact between Limehome and guests, addressing inquiries across all communication channels.

• Cater to guests' specific needs by providing essential information and adding a personal touch during interactions.

• Recognize challenges and opportunities for enhancement in daily operations, proactively suggesting solutions.

• Maintain close collaboration with Guest Relations Managers to ensure optimal solutions for each guest, regardless of the circumstances.

⛳️ Requirements

• Proficient communication skills in Spanish, Portuguese, and English; additional languages are advantageous.

• Previous experience in the hospitality sector, call centers, or start-up environments is beneficial.

• A strong passion for customer service and the ability to remain composed in high-pressure situations.

• Willingness to work during weekends or nighttime hours.

• A genuine enthusiasm for communication and addressing guests' needs.

🏝️ Benefits

• Competitive Salary: Enjoy a flexible salary structure (Payflow) alongside a competitive wage to enhance your lifestyle in Spain.

• Visit Munich: Opportunities for international travel to our headquarters located in Munich.

• Oneteam: Experience a strong team culture with regular team lunches, events, ongoing feedback sessions, and consistent support from colleagues.

• Remote/Hybrid Office Model: We provide a flexible and empowering work environment—choose to work from our Madrid office or from home.

• Limitless learning: Access to external development opportunities tailored to help you achieve your full potential, with no budget restrictions.

• Workation: Enjoy the chance to work for up to 4 weeks from a different country within the European Union, twice a year.

• Sabbatical: After 1.5 years with Limehome, you are eligible for a 3-month sabbatical.