Customer Service Agent, B2B

This is a fully remote position, open to applicants in Germany.

📋 Description

• Customer Support: You will assist our Customer Success Managers in managing our existing clients by resolving customer inquiries and issues via phone and email, ensuring we maintain the highest level of service.

• Service Improvement: You will proactively contribute to the ongoing enhancement of our product and the optimization of our service quality.

• Team Collaboration: You will work closely with colleagues from Customer Care, Technical Implementation, Business Development, Engineering, and Product.

⛳️ Requirements

• Your Background and Experience: You have completed a commercial training program and already gained initial practical experience in dealing with (business) clients or in customer support.

• Communication Skills: You possess strong communication abilities and can present complex information simply and clearly, both verbally and in writing.

• Customer-Centric Mindset: You are empathetic and interested in understanding the other person and their situation, even during challenging conversations.

• Ability to Stay Organized: You remain calm in difficult situations and enjoy working analytically and efficiently. Organizing and optimizing processes is something you excel at.

• Language Proficiency: You speak German at a native level and have good English skills; knowledge of additional foreign languages is a plus.

🏝️ Benefits

• Ownership & Creative Freedom: Your impact and your results - take full ownership of your area and your KPIs.

• Team Culture & Networking: Genuine connections – even beyond daily business. Celebrate successes with us at legendary team events and OKR parties.

• Productive Environment: Your well-being is the foundation for strong performance. To keep you fit and satisfied while working remotely, we support you with a monthly meal allowance.

• Health & Balance: Stay in balance with EGYM Wellpass or Urban Sports Club - nationwide access to over 1,000 sports and health facilities.

• Top Equipment & Ergonomics: Whether Mac or Windows, in-office or remote - your efficiency and comfort at work are prioritized.

• Tailored Mobility: Full steam ahead - whether sustainably with bike leasing or conveniently with travel cost reimbursement, we keep you mobile and flexible.

• Dress Code? Your Choice: Here, what matters is what you achieve – not what you wear. Dress in what makes you feel most comfortable.