Customer Service Agent

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Deliver prompt, clear, detailed, and empathetic support that is focused on customer satisfaction.

• Demonstrate enthusiasm and a strong connection with the nooks and crannies product.

• Assist customers in resolving inquiries ranging from basic to complex through email, live chat, and phone communication.

• Foster a supportive and trustworthy relationship with our fantastic customer support team!

• Collaborate with customers to comprehend their use of Sezzle services and relay valuable insights to the Product and Development teams.

• Serve as a customer advocate by identifying and addressing areas for improvement in our products or processes.

• Proactively seek solutions to customer needs, communicate trends to leadership, and propose innovative solutions to enhance the customer experience.

⛳️ Requirements

• Outstanding communication and interpersonal abilities.

• Proficient in both written and spoken English.

• Demonstrated success in a dynamic support environment.

• Excellent verbal and written communication skills to deliver clear, articulate, and courteous customer support, especially in technical instructions via phone, email, and live chat.

• Capable of effectively managing multiple tasks simultaneously and exercising personal judgment to take initiative.

• Motivated to delve into the details of systems or processes to resolve customer issues.

• Exhibits a passion for your work while maintaining personal and corporate integrity.

• Eager to learn new technologies and assist customers in achieving success.

• Minimum of 3 years of customer support experience.

• Experience with email, phone, and/or live chat in addressing complex issues, troubleshooting, and problem resolution, preferably in the software sector.

• Fluency in both written and spoken English and Spanish (knowledge of a third language is a plus).

• Bachelor’s degree or an equivalent combination of education and experience.

• Familiarity with Zendesk, LiveAgent, or Jira is advantageous.

🏝️ Benefits

• Remote role.

• Additional benefits available after four months.