Customer Service Agent

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Manage incoming customer inquiries through phone, email, or live chat.

• Address complaints and escalate issues as needed, adhering to established protocols.

• Maintain precise records of customer interactions within the CRM system.

• Assess customer requirements and deliver clear, valuable information.

• Work in conjunction with internal teams to tackle complex inquiries.

• Achieve daily service objectives while upholding quality standards.

⛳️ Requirements

• Previous experience in customer service, call center, or support environments.

• Strong and professional communication skills in English, both written and verbal.

• Knowledge of CRM tools or ticketing systems is advantageous.

• A composed, solution-oriented mindset when handling challenging situations.

• Stable internet connection and a dedicated workspace at home.

🏝️ Benefits

• Fully remote — the opportunity to work from anywhere in South Africa.

• Continuous support and training provided by Remote World.

• Long-term, secure position with a reputable UK employer.