Customer Service Agent

This is a fully remote position, open to applicants in United States.

📋 Description

• Address Customer Service and Technical Support inquiries through phone, email, and chat channels.

• Discover opportunities to upsell or suggest products and services that cater to customer requirements.

• Diagnose technical problems related to devices, software, and account configurations.

• Precisely record customer interactions and solutions provided.

• Refer complex issues to the Team Lead or Customer Experience Manager when necessary.

• Adhere to Standard Operating Procedures (SOPs) and training resources to maintain consistency and quality across the center.

• Achieve personal performance targets concerning customer satisfaction, quality, and productivity.

⛳️ Requirements

• At least 1+ years of experience in customer service within a contact center setting.

• Previous sales experience, demonstrating an ability to recognize customer needs and suggest appropriate products or upgrades.

• Experience in technical support, with the capability to troubleshoot and resolve product and account issues.

• Strong verbal and written communication skills.

• Knowledge of best practices in contact centers regarding customer satisfaction.

🏝️ Benefits

• Competitive Salary

• Generous Vacation & PTO

• Health, Dental and Vision Insurance & Flexible Spending Account

• 100% company-paid insurance option for individuals

• Retirement plan - 401(K)

• Paid Family Leave (10 weeks)

• Fitness Allowance

• Company reimburses up to $50/month for gym memberships, fitness classes, personal trainers, or sports leagues