Customer Service Administrator

This is a fully remote position, open to applicants in Poland.

📋 Description

• Meet and uphold both individual and departmental productivity, quality, and service benchmarks.

• Manage interactions with both internal and external customers, addressing queries, requests, and complaints as necessary.

• Accurately and promptly process customer orders, service plans, and business data.

• Actively engage in fostering a positive and supportive team environment.

• Provide timely, relevant, and precise information to key stakeholders upon request.

• Collaborate closely with other departments to cultivate positive and rewarding relationships.

• Take initiative for personal growth and development opportunities.

⛳️ Requirements

• Proven experience in a fast-paced customer service and/or administrative setting (essential).

• Outstanding written and verbal communication skills (essential).

• Proficient in IT with strong knowledge of Microsoft Office applications.

• Fluency in both English and Hungarian.

• Familiarity with Oracle and/or SAP systems is a plus.

🏝️ Benefits

• Comprehensive training and development opportunities.

• Company Pension plan.

• 25 days of holiday plus Bank Holidays.

• Life insurance coverage of 4 times salary.

• Company Sick Pay benefits.

• Discounts on various leisure, financial, and retail products.

• Access to an Employee Assistance Programme and well-being resources.