Customer Service Administrator

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Phone Responsibilities – You will be responsible for answering incoming phone calls, creating tickets in the Sourcepass standard format, and documenting all interactions in our ticketing database.

• Email Management - You will be tasked with entering tickets into our database that are received through our customer email portal.

• Data Entry – You will be required to carry out data entry tasks as needed.

• Outbound Calls – You will make calls to clients to notify them of scheduling updates and/or changes.

• You will provide assistance to the management team with special projects as necessary.

⛳️ Requirements

• A minimum of 2-3 years of customer service experience in an office environment.

• Strong ability to communicate effectively via phone.

• Proficiency in speaking and writing in English, with clarity and professionalism.

• Competence in using computers (Windows Operating System).

• Excellent typing skills are required.

• Attention to detail is essential.

🏝️ Benefits

• Opportunities for professional development.