Customer Satisfaction Specialist

This is a fully remote position, open to applicants in Turkey.

📋 Description

• Act as the main point of contact for current clients through scheduled phone and Zoom meetings.

• Perform regular check-ins with clients to foster relationships, collect feedback, and ensure satisfaction.

• Address client concerns, proactively identify issues, and collaborate with internal teams for timely resolutions.

• Serve as an advocate for clients by following up on action items and keeping them updated throughout the process.

• Motivate satisfied clients to provide reviews, testimonials, and engage in case studies.

• Monitor customer sentiment, maintain comprehensive CRM notes, and assess overall client health.

• Discover opportunities to enhance the customer experience and suggest process improvements.

• Work alongside Account Managers, PR, Operations, and Leadership to deliver an exceptional client experience.

⛳️ Requirements

• A minimum of 2 years of experience in Customer Success, Customer Support, Client Services, Hospitality, or a similar customer-facing role.

• Exceptional spoken and written English with strong communication and active listening abilities.

• High emotional intelligence, empathy, and confidence in managing conversations via phone and Zoom.

• Strong organizational skills with a keen attention to detail and excellent follow-up.

• Composed, professional, and solution-focused when dealing with challenging client situations.

• Self-driven, proactive, and adept at managing multiple client relationships simultaneously.

• Familiarity with CRM or project management tools is advantageous.

🏝️ Benefits

• Health insurance

• Professional development opportunities

• Remote work options