Customer Sales Engineer

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• You will facilitate product activation throughout the renewal and expansion phases by delivering an outstanding experience to our current customers.

• Provide support to existing customers during trials and proof of concepts (POC) for the platform.

• Identify pain points and challenges faced by customers during trials/POCs of additional products, while also clarifying their objectives and influencing their requirements.

• Serve as the technical point of contact for any support inquiries during the renewal and expansion phases.

• Assist with customer security assessments, RFPs, and business cases as needed.

• Collaborate with the team to enhance the trial/POC experience for our customers by pinpointing key insights, trends, and areas for improvement in the trial process, and developing solutions to address them.

⛳️ Requirements

• Experience: A minimum of 3 years in a customer-facing, post-sales technical role such as a Renewals-focused Sales Engineer, Solutions Consultant, Sales Consultant, or Technical Account Manager. Experience in a post-sales or expansion-focused role is strongly preferred.

• Sales Acumen: You thrive in a commercial-driven environment, effectively collaborating with sales and success teams to achieve revenue targets.

• Cybersecurity/GRC Ecosystem: A comprehensive understanding of the cybersecurity and GRC landscape (for example, GRC platforms like ServiceNow; SIEMs like Splunk; or other security stack tools).

• Product Expert Mindset: A strong passion for becoming a deep subject matter expert on a complex software platform.

🏝️ Benefits

• Monthly Lifestyle subsidy: Utilize this for financial, physical, and mental well-being.

• WFH set-up allowance: We will assist you in establishing an optimal work environment within your first 3 months at UpGuard.

• $1500 USD annual Learning & Development allowance: To support your career growth, all team members can expense development opportunities against this allowance.

• Annual leave: Generous leave days to help you recharge.

• 18 weeks paid Parental Leave: Available regardless of parenting role.

• Personal Leave Allowance: This includes sick and carer’s leave.

• Fully remote working environment: While we have physical offices in Sydney & Hobart, attendance is not mandatory.

• Top-spec hardware: All team members will receive high-quality laptops suited to their roles.

• Generative AI subsidy: UpGuard provides paid subscriptions for all team members to access generative AI tools to assist their work.

• Health Insurance.