Customer Renewal Manager

This is a fully remote position, open to applicants in California.

📋 Description

• Assess upcoming renewals and verify contract specifics, including renewal dates, products, pricing, and terms of renewal.

• Ensure the accuracy and completeness of records in the CRM and contracts.

• Conduct initial outreach to customers due for renewal using predefined communication templates.

• Oversee renewal notifications and monitor customer feedback.

• Collaborate with Account Managers to prepare renewal quotes, amendments, and associated contract documentation.

• Maintain data on renewal opportunities, forecast dates, and update pipeline status.

⛳️ Requirements

• A minimum of 2 years’ experience in Renewals, Sales Operations, Revenue Operations, Customer Success Operations, Contract Administration, or similar areas.

• Preferred experience in supporting SaaS, subscription-based, or recurring revenue business models.

• Knowledge of CRM systems such as Salesforce and document management tools.

• Proven ability to manage multiple priorities and meet deadlines in a fast-paced environment.

• A Bachelor’s degree is preferred, or equivalent professional experience is acceptable.

🏝️ Benefits

• Remote-first workplace!

• Programs for rewards and recognition.

• Opportunities for learning and development.

• The chance to make a positive impact daily for universities seeking growth and students eager to learn!