Customer Relationship Specialist I – Customer Service (Mobile Phone Insurance)

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Provide inbound telephone customer service to assess the needs of clients from a mobile technology insurance provider, address inquiries, and fulfill their requests.

• The specialist is required to determine the customer’s needs and deliver practical and straightforward solutions, adhering to product and/or service protocols.

• Each call may present various scenarios raised by the customer.

• Utilize systems to document interactions and oversee service processes.

• Exhibit empathy in every interaction with customers.

⛳️ Requirements

• Must be at least 18 years of age.

• A minimum of a high school diploma (completion of secondary education).

• Proficiency in Microsoft Office.

• Familiarity with mobile technology (cell phones).

• Availability for in-person training at Atento in Santana (desktops will be provided for remote work after training).

• Convenient access to the South Zone of São Paulo.

🏝️ Benefits

• Transportation allowance.

• Meal voucher and/or food allowance.

• Life insurance.

• Funeral assistance.

• Childcare assistance / Support for children with disabilities.

• Home office allowance.

• Product discounts.

• Dental care.

• Family health plan.

• Discounts for gyms / sports activities.

• Educational partnerships with course discounts.

• Career development plan.