Customer Relationship Representative

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Our commitment to serving customers and providing products and services tailored to their needs is a genuine passion that motivates us to continually seek innovative ways to enhance positive experiences. The Relationship and Business area at Vivo is tasked with managing customer experiences and generating new business opportunities through our service channels.

• Your role extends beyond merely satisfying customers; we expect you to:

• Ensure an optimal experience for our customers at every point of contact by addressing issues, investigating concerns, and consistently delivering your best performance.

• Demonstrate dissatisfaction with the problems reported by customers, suggesting modifications to service procedures and improvements to our processes.

• In each interaction, ignite customers’ interest in Vivo's products and services by making consultative offers that facilitate the expansion of our customer base, whether through acquiring new customers or introducing additional services and products.

⛳️ Requirements

• Strong creative thinking skills and the ability to transform a contact focused on problem-solving into a sales opportunity.

• Capability to communicate in a relaxed, informal manner while providing exceptional service.

• Possess resilience, organizational skills, and the ability to manage targets effectively to ensure they are achieved.

• Exhibit good listening skills and utilize empathy to comprehend the customer’s needs.

• A keen interest in technology and a willingness to learn about Vivo’s products and partner offerings.

• View change as a chance for growth and embrace mistakes as valuable learning experiences.

• Foster a positive work environment by cultivating transparent, trust-based relationships with colleagues and leadership.

• Basic computer proficiency.

• High school diploma (completed).

• Full availability to work a shift schedule of 6 hours and 20 minutes (Monday to Saturday or Sunday to Monday), during the hours of 6:00 AM to 12:00 AM.

🏝️ Benefits

• We provide a home office option for customer service roles. To execute your responsibilities effectively, you must have an internet connection with a minimum speed of 300 Mbps. We also offer a remote work allowance to assist with the costs of establishing and maintaining your internet and other remote work necessities, in addition to an exclusive discounted offer on Vivo landline, broadband, TV, and apps.

• After three months with the company, you will receive a complimentary mobile plan in the "Controle" category.

• Choose the benefits that best fit you and your dependents: gym membership, meal card (VR), food card (VA), pharmacy assistance, health insurance, dental coverage, and life insurance.

• If you have children, you will be entitled to an allowance to help with school, daycare, or babysitter expenses.

• Work in an environment that honors your personality, dress style, and individuality—be yourself. #ComeAsYouAre

• Enjoy a day off to celebrate your birthday.

• Participate in one of the largest corporate volunteering programs in collaboration with Fundação Telefônica Brasil.

• Take advantage of our Educational Development Program, which provides partnerships with educational institutions at discounted rates, certifications, and online courses.

• Advance your career through our Internal Recruitment Program.

• Engage in a variable compensation program.