Customer Relationship Manager

This is a fully remote position, open to applicants in Switzerland.

📋 Description

• You actively cultivate and maintain relationships with our B2B clients across Switzerland.

• You assist new clients during the implementation phase to ensure seamless adoption of our product.

• You serve as the point of contact between our Swiss clients and various internal departments (Tech, Product, and Sales).

• You conduct on-site visits with clients throughout Switzerland.

• You gather crucial field feedback to help us tailor our product to local requirements (integrations, pricing, etc.).

⛳️ Requirements

• You possess a commercial or technical education (CFC - Federal VET Certificate) or an equivalent degree from a university.

• You have a minimum of 2 years of experience in Customer Success, Key Account Management, or project management (preferably in the SaaS or mobility sector).

• You are fluent in Swiss German or French (C2 level).

• You can communicate effectively in a second language (C1 level).

• Proficiency in Italian is a significant advantage.

• You merge exceptional data analysis capabilities with strong emotional intelligence.

• An entrepreneurial mindset, practicality, and dependability are your core principles.

• You are focused on solutions and demonstrate a strong drive.

🏝️ Benefits

• 100% remote work (within Switzerland)

• 28 days of vacation

• Access to corporate benefits

• Opportunities for ongoing training