Customer Portfolio Manager – CS

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary point of contact for designated customers, addressing concerns related to support services.

• Maintain expertise in the assigned geographical areas, product lines, and related installations.

• Advocate for customer needs and collaborate with relevant internal departments.

• Develop and sustain ongoing technical and business support for assigned clients.

• Oversee profitability and customer satisfaction for designated contracts and responsibilities.

• Execute obligations outlined in service agreements.

• Manage fixed-price and time-and-material contracts.

• Engage with customer service, parts and transaction services, field service, repair service, and other teams.

• Shape strategy, resource management, and policy development for the area of responsibility.

• Analyze business challenges and propose strategies to enhance products, processes, or services.

• Keep abreast of industry trends and utilize judgment to address complex operational, product management, manufacturing, technology, or engineering issues.

• Evaluate the quality of information, ask relevant questions to stakeholders, and formulate recommendations.

• Lead functional teams or projects with limited resource requirements, risk, or complexity.

• Convey complex concepts and influence opinions on pertinent topics.

⛳️ Requirements

• A Bachelor’s Degree from an accredited institution OR an Associate's degree from a college OR 7 years of experience in the power generation sector.

• At least 5 years of technical field experience with Heavy Duty Gas Turbines and/or Steam Power.

• Excellent oral and written communication abilities.

• Strong interpersonal and leadership qualities.

• Capability to analyze and resolve issues effectively.

• Proven ability to lead programs and projects successfully.

• Proficient in documentation, planning, marketing, and execution of programs.

• Legally permitted to work in the United States.

• Successful completion of a drug screening, if applicable.

🏝️ Benefits

• Opportunities for professional development.

• Engaging and challenging career paths.

• Competitive salary packages.

• Comprehensive medical, dental, vision, and prescription drug coverage.

• Access to Health Coach services.

• Employee Assistance Program offering 24/7 confidential assessment, counseling, and referral services.

• GE Vernova Retirement Savings Plan.

• Tax-advantaged 401(k) savings program.

• Company matching contributions.

• Company retirement contributions.

• Access to Fidelity resources and financial planning consultants.

• Tuition assistance programs.

• Adoption support.

• Paid parental leave policies.

• Disability insurance benefits.

• Life insurance coverage.

• 12 paid holidays.

• Flexible time off policies.

• Discretionary annual bonuses.