Customer Operations Specialist, DE/EN

This is a fully remote position, open to applicants in Switzerland.

📋 Description

• You will independently manage customer support inquiries through phone and email, serving as the initial point of contact during our operational hours from 8:30 to 17:30 CET.

• Troubleshooting issues such as late cancellations, participant non-attendance, and other related concerns.

• Collaborating across departments with Key Account Managers, Product Managers, and Marketing teams.

• Managing customer and user inquiries through ticketing systems.

⛳️ Requirements

• A permanent residence and work permit within Europe.

• A background in customer service or a comparable office role.

• Exceptional written and verbal communication skills in French (preferably native) and English; proficiency in German is an advantage.

• A strong commitment to delivering top-notch customer service with a proactive, adaptable, and organized approach.

• The ability to manage challenging customers or situations by providing effective solutions.

• Capability to work effectively under pressure during peak times and meet demanding recruitment deadlines.

• An adaptability to new systems, processes, and tasks.

• A willingness to contribute as a team player within a cohesive team environment.

• A desire for continuous personal development in this long-term opportunity.

🏝️ Benefits

• Apple laptop provided.

• Additional bonus for exceptional team performance.

• After successfully completing your first year, you will receive a substantial annual budget for further education, coaching, and training.

• Generous vacation allowance along with additional loyalty days.