Customer Onboarding Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Leading onboarding sessions, product tours, company presentations, and product demonstrations.

• Gaining insights into customer context and objectives while delivering product information to effectively meet those objectives.

• Educating clients and optimizing their product configurations to ensure a swift path to success.

• Removing obstacles that hinder customers’ goals, including product challenges, inadequate implementation, support concerns, or knowledge gaps about the product.

• Enhancing product adoption and customer retention while nurturing positive relationships that contribute to a loyal customer base.

• Supporting customer service by addressing customer issues and requests.

• Offering resources that enable customers to learn best practices, helping them achieve their desired outcomes more quickly and efficiently.

⛳️ Requirements

• Previous experience in conducting onboarding sessions and product demonstrations for clients.

• Capability to work onsite at Eastwood, Quezon City.

• 1-2 years of relevant experience is preferred.

🏝️ Benefits

• Opportunities for professional development and growth.

• Comprehensive benefits package.

• Collaborative and dynamic work environment.