Customer Onboarding and Success Specialist

This is a fully remote position, open to applicants in Canada.

📋 Description

• Overseeing a dedicated portfolio of clients, assisting them through the onboarding process, adoption, and ensuring ongoing success with Geotab's telematics ecosystem.

• Evaluating each client's distinct operational requirements and providing customized onboarding strategies and continuous support to enhance product engagement and device activations.

• Keeping comprehensive records of customer interactions within Salesforce.

• Tracking customer health to pinpoint areas for improvement.

• Handling incoming Add-On order requests.

• Collaborating closely with Partner Account Managers and internal teams to address complex issues and relay customer feedback.

⛳️ Requirements

• Equivalent combination of education and/or professional experience in a related area.

• 1-3 years of experience in customer-facing positions such as customer support, customer success, or sales.

• Proficiency with Salesforce or similar CRM platforms for managing customer records and interactions.

• Proven ability to establish and nurture strong, trusted relationships with customers at all organizational levels.

• Excellent verbal and written communication skills, with the capability to clearly convey technical concepts.

• Strong organizational and time management skills, with the ability to handle multiple accounts at once.

🏝️ Benefits

• Flexible working arrangements.

• Home office reimbursement program.

• Baby bonus and parental leave top-up program.

• Online learning and networking opportunities.

• Electric vehicle purchase incentive program.

• Competitive medical and dental benefits.

• Retirement savings program.