Customer Liaison

This is a fully remote position, open to applicants in New Zealand.

📋 Description

• Deliver prompt and precise assistance to clients in New Zealand through phone and support queues.

• Assess and resolve inquiries on the first contact whenever feasible.

• Elevate complex or technical issues to the appropriate team member.

• Uphold operational performance to ensure SLAs and quality standards are met consistently.

• Spot opportunities for enhancing service delivery and accuracy in reporting.

• Engage in quality assurance initiatives and case evaluations.

• Identify and rectify order discrepancies resulting from client system integrations.

• Guarantee precise order processing for key accounts.

• Compile and sustain accurate, timely status reports on order and verification progress for assigned accounts.

• Execute additional tasks and projects as directed by the manager.

• Manage order accuracy and status reporting responsibilities for a designated group of clients.

⛳️ Requirements

• Client-focused mindset with a dedication to customer satisfaction.

• Excellent attention to detail, organizational abilities, and a commitment to accuracy in order processing and reporting.

• Proactive approach to problem-solving.

• Familiarity with Kinatico products and services.

• Confident and professional communication skills, both verbal and written.

• Collaborative mindset with the ability to work across functions and escalate issues as necessary.

• Strong time management, self-direction, and prioritization skills across live support and independent desk activities.

• Proven experience in a client-facing support position within a SaaS or technology-driven environment.

• A history of providing responsive, high-quality support in a fast-paced setting.

• Experience with SLA management and status reporting.

• Familiarity with Kinatico products is preferred but not essential.

• Proficient in Microsoft Office Suite, including Excel.

🏝️ Benefits

• Regular development discussions and opportunities to shape your career path.

• Complimentary access to an Employee Assistance Program.

• Retail discounts.

• A mission-driven purpose focused on creating safer and more compliant workplaces.

• The stability of being part of an ASX-listed company.

• KinatiKudos recognition and a culture that celebrates achievements.