Customer Issue Resolution Analyst – Credit and Collections

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Address inquiries of moderate complexity within customer service areas.

• Oversee simple to moderately intricate orders from clients.

• Act as a primary escalation point for standard and basic issues.

• Aid in the evaluation of customer service reports and fulfill special requests.

⛳️ Requirements

• A Bachelor's degree or higher is preferred in business or economics.

• A minimum of 2-3 years of relevant work experience.

• Excellent stakeholder management abilities.

• Experience with Sales Force.

• Strong investigative skills with a keen eye for detail.

• Proficiency in Microsoft Office applications.

🏝️ Benefits

• Health insurance coverage.

• Opportunities for professional development.

• Flexible working hours.

• Paid time off.