Customer Innovations Lead – Digital Supply Chain

This is a fully remote position, open to applicants in Australia.

📋 Description

• Lead and oversee the Customer Innovations (AMS) team for SAP Digital Supply Chain.

• Take ownership of operational excellence for AMS services, encompassing SLA performance, incident management, enhancements, and releases.

• Serve as the main escalation point for significant Digital Supply Chain clients.

• Cultivate trusted relationships with customer stakeholders, ensuring high levels of satisfaction and long-term partnerships.

• Promote a proactive support approach, identifying opportunities for optimization, automation, and innovation beyond basic support.

• Supervise and continually enhance support processes, governance, and delivery standards.

• Work closely with delivery, pre-sales, and SAP teams to ensure a smooth transition from projects into AMS.

• Develop continuous improvement roadmaps that align with customer objectives and SAP innovation capabilities.

• Assist with renewals, upselling, and cross-selling initiatives by pinpointing additional value opportunities within existing accounts.

• Lead, mentor, and develop AMS consultants, encouraging capability growth and knowledge sharing throughout the team.

• Contribute to the advancement of DyFlex’s Digital Supply Chain AMS offerings, assets, and accelerators.

⛳️ Requirements

• Demonstrated experience in leading SAP AMS/support teams, preferably in a consulting or SAP partner context.

• Strong functional expertise across SAP Digital Supply Chain, including Planning (IBP, PP/DS), Manufacturing, Logistics, Procurement, or Order-to-Cash.

• Proven experience managing customer relationships with accountability for service quality, outcomes, and satisfaction.

• Thorough understanding of S/4HANA Cloud and interconnected supply chain processes.

• Proven ability to balance business-as-usual support stability with innovation and continuous improvement efforts.

• Exceptional communication skills, capable of confidently engaging with senior business and IT stakeholders.

• Experience with ITIL-aligned support models, governance, and SLA-driven delivery is highly valued.

• Commercial acumen, including experience in supporting renewals or identifying growth opportunities.

• SAP certifications or formal SAP training are highly regarded.

• A coaching mindset with a passion for developing individuals and fostering high-performing teams.

🏝️ Benefits

• Competitive remuneration and benefits, including novated lease options.

• Birthday leave.

• Salary packaging.

• Wellbeing program.

• Additional purchased leave.

• Company-provided laptop.

• Comprehensive SAP training and certification opportunities.