Customer Finance Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the Help Scout and Accounts Receivable processes from inception to completion.

• Implement invoicing procedures with remarkable accuracy, ensuring a billing accuracy rate of 97% or greater.

• Serve as a brand ambassador, managing interpersonal situations with diplomacy.

• Collaborate with Sales and Success teams to facilitate customer education and provide support.

• Actively recognize trends in support tickets to define issues, triage outages, and create training materials.

⛳️ Requirements

• Bachelor’s degree in Business, Finance, or a relevant discipline.

• Over 2 years of experience in Customer Support, Accounts Receivable, or Billing.

• Exceptional written and verbal communication skills, capable of simplifying complex subjects into clear insights for stakeholders, including the ability to train others on new processes.

• Proficient in Excel/Google Sheets with experience in NetSuite or QuickBooks.

• Resourceful and adept at problem-solving: Utilize all available resources while carefully analyzing issues to deliver solutions for our customers and take initiative in resolving intricate technical or financial challenges.

🏝️ Benefits

• Competitive salaries

• Remote/hybrid work environment

• Potential equity compensation for exceptional performance

• Flexible PTO

• Company-wide sponsored lunches

• Employer-paid disability and life insurance benefits

• Company-paid family and medical leave

• Medical, dental, and vision insurance benefits

• Discounted pet insurance

• FSA/DCA and commuter benefits

• 401k

• Complimentary access to digital fitness classes and wellness content

• Recovery suite at HQ – featuring a cold plunge, sauna, and shower