Customer Expert, Italian Speaking

This is a fully remote position, open to applicants in Greece, +5 more states.

📋 Description

• Serve as the main point of contact for clients of a prestigious consumer electronics brand.

• Offer expert troubleshooting and advice for hardware, software, and cutting-edge consumer technology devices.

• Ensure exceptional customer satisfaction through empathetic communication and effective problem-solving.

• Utilize internal CRM systems to monitor interactions and address inquiries swiftly.

• Work collaboratively with cross-functional teams to escalate intricate technical challenges within the electronics ecosystem.

• Stay informed about the latest product launches and technological innovations.

• Uphold a high standard of service that reflects the esteemed reputation of the electronics leader.

⛳️ Requirements

• Native or fluent in Italian, both spoken and written.

• Outstanding English communication skills for effective internal collaboration.

• A strong passion for consumer electronics and a readiness to learn new technologies.

• A valid EU passport is required to participate in the programs.

• A robust problem-solving mindset and the capability to work independently in a remote environment.

• Prior customer service or technical support experience is highly advantageous.

🏝️ Benefits

• Competitive Monthly Salary.

• Two additional salaries per year (13th and 14th month salary).

• Monthly performance bonus.

• Fully Paid Relocation Package (includes flight, transfer, and hotel upon arrival).

• Comprehensive, fully paid training program.

• Complete private health insurance coverage.

• Opportunities for career progression within the global electronics industry.