Customer Experience Specialist, Customer Success – Splunk

This is a fully remote position, open to applicants in Colorado, +2 more states.

📋 Description

• Develops strategic, technical, and intricate adoption strategies targeting large, key customer segments.

• Frequently leads tailored technical enablement programs such as executive briefings.

• Serves as a trusted advisor to senior leaders within customer organizations.

• Manages the execution and integration of TAP across various teams.

• Exhibits extensive knowledge across multiple products within a secondary architecture.

• Conducts adoption business reviews and updates TAPs accordingly.

• Collaborates with Sales and Customer Experience leadership to co-develop adoption journeys.

⛳️ Requirements

• Bachelor's degree with 5 years of relevant experience, Master's degree with 4 years of relevant experience, or PhD with 3 years of relevant experience, or equivalent pertinent work experience.

• Expert level certification (e.g., CCIE) or an equivalent relevant certification is expected.

• Certifications reflecting industry trends are preferred.

🏝️ Benefits

• Medical, dental, and vision insurance.

• 401(k) plan with a Cisco matching contribution.

• Paid parental leave.

• Short and long-term disability coverage.

• Basic life insurance.

• 10 paid holidays per full calendar year.

• 1 floating holiday for non-exempt employees.

• 1 paid day off for the employee’s birthday.

• Paid year-end holiday shutdown.

• 4 paid days off for personal wellness.

• 16 days of paid vacation per full calendar year.

• Flexible vacation time off program.

• 80 hours of sick time off.