Customer Experience Specialist

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Offer assistance to the Growing Solutions Sales team in Mexico, the U.S., and Canada, as well as to external clients.

• Facilitate the onboarding process for new clients by working closely with various departments.

• Manage order processing in SAP, including billing, resolving claims, and addressing other customer concerns.

• Schedule appointments with both warehouses for the dispatch of products.

• Foster strong relationships with customers and pinpoint opportunities for cross-selling.

• Keep sales information, records, and customer files organized in internal secure storage systems.

⛳️ Requirements

• A Bachelor’s degree is mandatory.

• Over 3 years of demonstrated experience in sales operations and customer experience principles and practices.

• Strong analytical and problem-solving capabilities.

• Expertise in Excel, including VLOOKUP, XLOOKUP, and Pivot Tables.

• Experience in creating Standard Operating Procedures (SOPs) or training materials.

• Excellent communication skills for effective collaboration with a variety of stakeholders.

• Proficiency in both Spanish and English.

• A valid U.S. Visa is required.

🏝️ Benefits

• Health insurance.

• Paid time off.

• Flexible work arrangements.

• Opportunities for professional development.