Customer Experience Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Manage intricate customer challenges related to banking, credit, and payments.

• Assist VIP and high-revenue clients through comprehensive multi-step processes.

• Collaborate with engineering, underwriting, risk, and compliance teams to address issues.

• Develop and revise documentation when identifying process deficiencies.

⛳️ Requirements

• Minimum of 2 years in fintech or financial services customer support.

• Proficient in English, with professional-level writing and speaking skills.

• Familiarity with Zendesk, Salesforce, or comparable CRM tools.

• Willingness to work during nights and weekends (aligned with US business hours).

🏝️ Benefits

• Premium, personalized service.

• Significant ownership of responsibilities.

• Independent problem-solving opportunities.