Customer Experience Specialist

This is a fully remote position, open to applicants in Latin America.

📋 Description

• Provide quick, precise, and compassionate support to healthcare professionals through chat, voice, and email, addressing shift, payment, and platform-related concerns in real time.

• Utilize tools such as Zendesk and Salesforce to investigate cases, update form fields, log clear internal notes, and maintain thorough documentation.

• Employ sound judgment and critical thinking to troubleshoot problems, adhere to or modify workflows, and escalate issues only when absolutely necessary.

• Customize communication utilizing macros, carefully proofread messages, address workers by name, and maintain a confident and supportive tone.

• Monitor trends and identify recurring issues or process deficiencies to enhance worker experience and improve internal operations.

• Assist in onboarding by guiding new workers through platform workflows, helping them build confidence quickly.

• Embody our values such as delivering unreasonably fast support, taking ownership, and maintaining uncomfortably high standards in every interaction.

⛳️ Requirements

• Fluent, professional-level English proficiency (both spoken and written).

• Over 2 years of experience in customer support through chat or voice.

• More than 2 years of experience with CRMs like Zendesk or Salesforce.

• At least 2 years of experience using Google Workspace (Docs, Sheets, Gmail, etc.) in a professional context.

• Ability to excel in fast-paced, cross-functional environments.

• A proactive problem-solver who takes initiative without needing guidance.

• Strong attention to detail and sound judgment, particularly under pressure.

• A collaborative mindset that contributes to the overall success of the team.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health benefits, including medical, dental, and vision coverage.

• Opportunities for professional development and growth within the company.

• Flexible work schedule and remote work options.

• A supportive and inclusive company culture that values diversity.