Customer Experience QA Associate

This is a fully remote position, open to applicants in Oklahoma.

📋 Description

• Overseeing and assessing both voice and non-voice communications.

• Performing daily evaluations and audits to guarantee compliance with standards.

• Strategizing, implementing, and executing quality initiatives.

• Improving experiences for employees, members, and clients.

• Leveraging procedural and technological automation to enhance QA productivity.

• Staying up-to-date with industry best practices in quality assurance.

⛳️ Requirements

• Bachelor’s degree or a comparable blend of education and experience.

• A minimum of two years’ experience in quality assurance (QA principles and methodologies).

• In-depth knowledge of MMIS functional areas.

• Ability to collaborate with team members across various departments.

• Proficient in Microsoft Office Suite and SharePoint.

• Familiarity with quality platforms for contact centers and back-office operations (such as CXOne, Verint, etc.).

• Excellent written and verbal communication skills.

• Strong organizational abilities and effective time management skills.

🏝️ Benefits

• Generous and flexible vacation policy.

• 401(k) employer matching.

• Comprehensive health benefits package.

• Educational assistance opportunities.

• Access to a variety of leadership and technical development academies.