Customer Experience Product Manager

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Formulate and implement strategic business plans alongside marketing initiatives to meet targets for gross written premium, new business, and profitability.

• Foster the growth of Consumer Direct channels by improving both digital and call center experiences.

• Identify and document business and technical requirements for initiatives focused on growth.

• Oversee cross-functional projects either as a business owner or Agile Product Manager, managing backlogs and delivering solutions centered around customer needs.

• Collaborate with stakeholders throughout the organization to design, implement, and enhance digital capabilities and tools.

• Perform A/B testing and utilize performance-based strategies to drive ongoing improvements.

• Convert data and research findings into actionable insights to improve customer experiences and business results.

• Keep track of market trends and competitive intelligence to guide product development and market strategies.

• Create prototypes, assist in implementation, and communicate outcomes to senior leadership.

• Work with analytics teams to evaluate performance and determine the effectiveness of customer experience initiatives.

⛳️ Requirements

• Minimum of 6 years of professional experience in the relevant field.

• Demonstrated expertise in analytics, performance reporting, process enhancement, and customer experience initiatives.

• Proven experience in leading cross-functional projects and working within Agile frameworks.

• In-depth knowledge of digital channels, user research, and customer insights.

• A Bachelor's degree is mandatory.

• Familiarity with Google Analytics, Adobe Analytics, and Mixpanel.

• Background in product marketing and digital strategy is essential.

• Ability to develop user stories and business requirements proficiently.

🏝️ Benefits

• Attractive compensation and benefits package:

• - Competitive salary along with performance-based bonuses.

• - Comprehensive benefits package.

• - Opportunities for career development and training.

• - Flexible work arrangements, including remote and/or office-based options.

• - A dynamic and inclusive workplace culture within a globally recognized organization.

• - Private health insurance.

• - Pension plan.

• - Paid time off.

• - Training and development opportunities.

• Note: Benefits may vary based on employee level.