Customer Experience Associate

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Address inquiries and concerns in a timely and professional manner, following established guidelines and procedures.

• Support customers with a range of issues and questions, ensuring a positive experience.

• Collect relevant information, investigate inquiries, and deliver accurate and helpful responses.

• Thoroughly and accurately document customer interactions.

• Read and comprehend documents regarding products, services, and policies.

• Consistently work to enhance customer satisfaction and experience.

• Communicate effectively with customers and colleagues, both verbally and in writing.

• Work collaboratively with team members to streamline processes and achieve team objectives.

⛳️ Requirements

• Must hold a bachelor's degree.

• At least 1 year of experience supporting a Pharma Rx campaign.

• Excellent communication skills (both oral and written) at B2 CEFR level.

• Strong attention to detail.

• Effective problem-solving abilities.

• Proficient in Microsoft Office applications.

🏝️ Benefits

• Flexible work arrangements.