Customer Experience Associate

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Address customer inquiries in a timely and professional manner via phone, email, and other approved communication methods.

• Deliver precise information related to services, scheduling, customer requests, and company policies.

• Monitor customer requests and follow up to ensure prompt resolution.

• Keep comprehensive and accurate records of customer interactions and service activities.

• Collaborate with internal teams to address customer questions and service issues.

• Recognize recurring customer problems and relay relevant trends to management.

• Acquire a thorough understanding of A-Core's services and customer support protocols.

• Uphold professionalism, confidentiality, and sound judgment when managing customer information.

• Achieve established individual and team service performance standards.

• Stay responsive and communicative while working remotely.

• Escalate complex or sensitive issues to the appropriate team member or supervisor.

• Carry out additional related tasks as assigned.

⛳️ Requirements

• 1–2 years of experience in customer service, client support, administrative support, hospitality, retail, or a related service position.

• Exceptional written and verbal communication abilities.

• Strong organizational skills coupled with meticulous attention to detail.

• Professional and customer-oriented approach to problem resolution.

• Capability to handle multiple priorities and fulfill commitments.

• Willingness to learn new software, systems, and processes.

• Proficiency in standard business applications such as Microsoft Outlook, Word, and Excel.

• Ability to work independently and maintain accountability in a remote setting.

• High school diploma or equivalent is required.

• Experience with CRM, customer support, scheduling, or business communication platforms is advantageous.

🏝️ Benefits

• Medical, dental, and vision insurance.

• 401(k) retirement plan.

• Paid time off.

• Paid company holidays.

• Opportunities for professional development and training.

• Flexibility for remote work.

• Career development and advancement opportunities.