Customer Experience – Architecture and Engineering

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Serve as the primary contact for customers through email, phone, or chat.

• Act as the key internal resource for addressing customer-related issues.

• Evaluate incoming tickets, determine their priority, and decide if escalation to other teams is necessary.

• Facilitate internal communications to reduce response time for customer inquiries.

• Support operational processes associated with client tool implementation.

• Foster strong relationships with customers through effective support, with the aim of enhancing loyalty.

• Suggest enhancements to internal processes and recommend actions to boost customer satisfaction and loyalty based on support insights.

• Propel the advancement of support processes by utilizing AI technologies.

⛳️ Requirements

• At least 1 year of experience in customer support.

• A degree in Business Administration, Architecture and Urbanism, Interior Design, or Engineering.

• A commitment to assist and support customers in resolving their issues.

• Strong planning and organizational abilities.

• Excellent analytical, facilitation, and mediation skills.

• Ability to collaborate effectively within a team and adapt to changes as needed.

• A curious mindset and willingness to learn and implement AI solutions in daily tasks.

🏝️ Benefits

• Competitive compensation aligned with market standards.

• Potential for equity participation.

• A relaxed work atmosphere offering numerous growth opportunities and career development support.

• Semiannual team events held in person.

• Access to Gympass.

• A day off to celebrate your birthday.

• Flexible remote work options.

• Encouragement to propose new ideas and take on meaningful responsibilities.