Customer Experience and Operations Support

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Assist partner brands by overseeing orders and addressing customer inquiries.

• Guarantee a smooth end-to-end customer experience while ensuring operational effectiveness.

• Handle high-volume email inquiries and prioritize support tickets efficiently.

• Possess experience in order management processes and resolving related issues.

• Organize corporate and bulk orders, collecting and verifying detailed order specifications.

• Oversee comprehensive order support, including data imports and maintenance of accounts/databases.

• Interact with operations, production, and sales teams, managing returns and problem resolution.

⛳️ Requirements

• A Bachelor's degree in Marketing, Communications, Business Administration, or a related discipline.

• 1-2 years of direct experience in Promotional, Customer Service, or Order Management roles.

• Excellent verbal and written communication skills in English.

• Willingness to work overnight or graveyard shifts according to Philippine time or within US business hours.

• Familiarity with e-commerce platforms, multi-channel e-commerce, and order management processes.

• Proficiency in tools such as Order Desk, ShipStation, Finale, Shopify, Etsy, and Amazon.

• Experience with data management tools and analytical thinking capabilities.

🏝️ Benefits

• Competitive salary packages within the industry.

• Permanent remote work arrangement.

• Company-provided equipment.

• Internet stipends after regularization.

• Health Maintenance Organization (HMO) coverage.

• Paid Time Off (PTO) credits and service incentive leaves.

• Significant spring and winter live company events.

• Monthly virtual events to appreciate employees.

• Access to company-sponsored career skills training courses.

• A company culture dedicated to your personal and professional development.