Customer Experience Agent — LATAM

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Respond to inbound support inquiries in English and various other languages through in-app chat, email, and other communication channels.

• Analyze and resolve issues related to subscriptions, account access, billing, and application features.

• Forward technical bugs and intricate cases to the appropriate Points of Contact (PoCs) with detailed reproduction steps.

• Ensure consistent quality ratings across all user interactions (CSAT, QPI).

• Detect trends in user feedback and communicate insights to the Customer Experience (CX) lead and product team.

• Contribute to the internal Knowledge Base in both Spanish and English.

• Engage in asynchronous meetings, quality assurance reviews, and Voice of Customer (VoC) reporting.

⛳️ Requirements

• A minimum of 1 year of experience in customer support or a customer-facing role.

• Exceptional communication skills in English (reading, writing, speaking) at a native level.

• Professional proficiency in Spanish for user interactions.

• Understanding of communication norms among US users.

• Strong empathy with a user-centric approach.

• Self-motivated individual capable of managing multiple cases independently and proactively addressing issues.

• Must be available to work during Eastern Time hours (9am–6pm ET, Monday–Friday).

🏝️ Benefits

• Become part of a wonderful, close-knit team at an opportune moment.

• Engage in meaningful work alongside colleagues you will enjoy collaborating with.

• Experience a global work environment.

• Make a significant impact on people's lives.