Customer Experience Agent

This is a fully remote position, open to applicants in Ukraine.

📋 Description

• Be the voice and face of Dressly for our users;

• Respond to customer inquiries via email and chats, and in the future, through phone calls;

• Work on a shift schedule (including night shifts) and meet KPIs;

• Dive deeper into the product than anyone else.

⛳️ Requirements

• English proficiency at B1+ level;

• Willingness to work night shifts (~6 times per month);

• Experience in customer service: via phone, email, chats, and/or in-person;

• Proactivity and organizational skills;

• Eagerness to learn and grow in the IT field;

• Experience with helpdesk platforms (Zendesk or Freshdesk) will be an advantage.

🏝️ Benefits

• Fast growth opportunities - we are actively scaling;

• The chance to implement your ideas and suggestions from the very first week;

• Remote work and a flexible schedule that can be tailored to your lifestyle;

• Regular performance reviews, transparent feedback, and space for initiatives;