Customer Deployment Engineer

This is a fully remote position, open to applicants in India.

📋 Description

• Implement Harrison.ai solutions, which involve software installation, configuration, and system testing.

• Remotely construct, configure, and oversee Ubuntu Linux enterprise systems.

• Partner with our healthcare industry vendors to develop and sustain integrations for our client base.

• Design and execute integrations with our partners utilizing messaging standards such as RESTful APIs and HL7.

• Manage and maintain test environments for issue replication.

• Offer systems and demonstrations to internal cross-functional teams and for client presentations.

• Collaborate with clients to confirm the proposed solution architecture aligns with their workflows and goals.

• Keep open lines of communication with clients regarding ongoing tasks and expectations.

• Take responsibility for and manage customer cases and expectations with professionalism.

• Deliver effective and high-quality technical support (Level 2 and 3) to our expanding customer base.

• Diagnose and troubleshoot customer issues using documentation, knowledge base articles, and collaboration with the broader technical team.

• Record troubleshooting and problem resolution processes for future reference.

• Appropriately escalate technical issues to other internal teams and collaborate with our development team to resolve complex problems.

• Document all work in accordance with organizational policies and regulatory standards in a timely manner.

⛳️ Requirements

• Over 10 years of service experience in healthcare informatics and/or medical imaging informatics technologies.

• Several years of experience working directly with external customers.

• Proficient in installing and maintaining Linux operating systems.

• Experience in configuration and scripting (Bash or Python).

• Understanding of DNS, TCP/IP, SSL, and other networking principles.

• Exceptional verbal and written communication abilities.

• Proficiency in English.

• Willingness to travel, including internationally.

🏝️ Benefits

• Flex for Life. Work when and where you excel—with WFH options, flexible hours, and the freedom to make a meaningful impact your way.

• Support for Every Family Journey. From fertility to parenthood, loss, and even grandparenthood—we offer inclusive, thoughtful policies to assist families at every stage.

• Scale Your Potential. Access yearly L&D budgets, mentoring, hackathons, and secondments—all supported by a clear growth framework to advance your career.

• Collaborate Across Continents. Engage with brilliant minds from all over the world in a culture founded on trust, autonomy, and authentic teamwork.

• Innovate for Global Good. Join us in pioneering world-first AI technology that enhances patient outcomes and contributes to building a healthier, fairer world.