Customer Care Supervisor

This is a fully remote position, open to applicants in India.

📋 Description

• Supporting and assisting the Team Lead in overseeing and enhancing the operational processes of the customer service team.

• Designing and executing process enhancements to boost efficiency within customer service operations.

• Generating reports on customer feedback and satisfaction to facilitate continuous improvement in the customer service experience.

• Collaborating with various departments to ensure that customer service issues are addressed promptly and effectively.

• Evaluating performance through regular audits to identify improvement opportunities and implement necessary adjustments.

• Aiding in the development of individual team members' skills by providing feedback on case handling and troubleshooting techniques.

⛳️ Requirements

• At least 2 years of experience as a Customer Care Specialist in IT and related fields.

• A strong passion for enhancing and honing professional effectiveness.

• Proven experience in developing processes and handling documentation.

• Background in managing and mentoring staff.

• Exceptional communication abilities.

• High degree of self-motivation.

• Proficiency in English at an Upper Intermediate level or higher.

🏝️ Benefits

• Ability to work remotely.

• Competitive wages paid in USD.

• 20 paid weekends, including 10 federal holidays and 10 PTO days.

• Supportive and friendly Russian-speaking team, including both support staff and developers.