Customer Care Specialist II

This is a fully remote position, open to applicants in California, +12 more states.

📋 Description

• Handle and address customer inquiries through the inbound call queue and support ticketing systems.

• Ensure a Seamless Customer Experience: Engage with customers by asking questions and actively listening to their concerns, consistently showing respect and empathy.

• Deliver Tier 1 support by troubleshooting and resolving standard and recurring issues related to the customer's configuration.

• Provide individualized training for new and existing customers as necessary while assisting with support issues to enhance customer satisfaction.

• Utilize appropriate security measures or processes (e.g., PIN, identifying information) to verify customer records or other electronic data.

• Record customer inquiries, their status, and resolutions comprehensively.

• Collaborate with different teams when necessary and follow up with customers to ensure issues are resolved to their satisfaction.

⛳️ Requirements

• A minimum of 3 years' experience in Client Services, Support, or similar roles within the technology or software sector.

• Proficient technical skills in Microsoft Office, Salesforce.com, or comparable CRM and contact center software.

• High School Diploma/GED along with 3 years of relevant customer service experience, or any degree or certification beyond a high school diploma/GED plus up to 1 year of experience, or 5 years of experience related to customer service.

🏝️ Benefits

• Healthcare Coverage for you and your family including Medical, Dental & Vision.

• Tax Advantage accounts like Health Savings Account (HSA) & Flexible Spending Accounts (FSA).

• Generous Paid Time Off (PTO).

• Pet Insurance.

• Retirement Planning.

• ID Theft Insurance.

• Life and Disability Insurance.

• Commuter Benefits.

• Accident & Hospital, Critical Illness Insurance.

• Tuition Reimbursement.