Customer Care Specialist I

This is a fully remote position, open to applicants in California, +12 more states.

📋 Description

• Address customer inquiries through phone, email, and chat promptly and professionally.

• Handle customer requests via the inbound call queue and support ticket systems.

• Ensure an Effortless Customer Experience: Engage customers with questions and active listening to fully understand their concerns, consistently showing respect and empathy.

• Deliver Tier 1 support by resolving standard and recurring issues related to the customer's configuration, such as password resets and answering basic questions about the solution.

• Provide individual training for new and existing customers as necessary while addressing support issues to enhance customer satisfaction.

• Utilize the appropriate internal and security tools or processes (e.g., PIN, identifying information) to evaluate customer records or other electronic data.

• Record customer inquiries, statuses, and resolutions systematically.

• Collaborate with cross-functional teams when necessary and follow up with customers to ensure satisfactory issue resolution.

⛳️ Requirements

• High school diploma or equivalent; an Associate's or Bachelor's degree is advantageous.

• Demonstrated experience in customer support or client services.

• Strong skills in handling phone and email communications, along with active listening abilities.

• Familiarity with CRM systems and practices is preferred.

• Customer-oriented mindset with the ability to adapt and respond to diverse personality types.

• Excellent communication and problem-solving capabilities.

• Ability to multitask, prioritize, and manage time effectively.

• Experience in title, registration, DMV, or dealership settings is preferred.

• Technical support experience is a plus.

🏝️ Benefits

• Healthcare coverage for you and your family, including Medical, Dental, and Vision.

• Tax-advantaged accounts such as Health Savings Account (HSA) and Flexible Spending Accounts (FSA).

• Generous Paid Time Off (PTO).

• Pet insurance options.

• Retirement planning assistance.

• Identity theft insurance.

• Life and disability insurance coverage.

• Commuter benefits.

• Accident & Hospital, Critical Illness insurance.

• Tuition reimbursement program.