Customer Care Specialist, German Speaker

This is a fully remote position, open to applicants in Poland.

📋 Description

• Serve as the main liaison for a worldwide logistics network, addressing intricate issues through tickets and phone communication.

• Evaluate and prioritize client requests to deliver support and resolve challenges.

• Partner with specialized internal teams to lead resolutions and track progress on critical support cases.

• Oversee customer enhancement initiatives to guarantee a high level of service and a satisfying overall experience.

⛳️ Requirements

• Proficiency in German and Polish, along with a strong command of English.

• Outstanding interpersonal skills and a customer-focused approach to foster enduring professional relationships.

• Strong analytical skills to classify, prioritize, and address various support inquiries.

• Excellent communication abilities to provide regular updates on case status in a clear and friendly manner.

• A genuine interest in technology and comprehension of IT-related subjects.

• Prior experience in a multilingual customer support or helpdesk setting.

• A passion for problem-solving and an entrepreneurial mindset in a dynamic environment.

🏝️ Benefits

• Competitive salary

• Flexible working hours

• Professional development opportunities