Customer Care Specialist

This is a fully remote position, open to applicants in Hungary.

📋 Description

• Deliver exceptional customer support in Hungarian

• Address daily customer inquiries including order questions, delivery concerns, returns, complaints, and basic product questions

• Maintain prompt, clear, friendly, and solution-focused communication

• Refer complex issues to the appropriate internal teams

• Monitor recurring customer queries, problems, and feedback

• Assist with community management across social media platforms

• Contribute to local marketing and operational tasks

• Collaborate closely with the Local Marketing Specialist and global teams

⛳️ Requirements

• 1–3 years of experience in customer support or a related field

• E-commerce experience is highly advantageous

• Native-level Hungarian speaker with excellent written communication abilities

• Proficient in English for daily collaboration with teams based in the Czech Republic

• Customer-centric approach

• Comfortable with basic social media and community engagement

🏝️ Benefits

• Flexible hybrid working arrangement

• Opportunity for growth as the market evolves