Customer Care Specialist

This is a fully remote position, open to applicants in Germany.

📋 Description

• Professional management of first and second level inquiries (technical/commercial)

• Proactively identify hardware and software challenges

• Independently develop training materials and facilitate coaching sessions

• Create multimedia FAQs for customer support

• Assist in optimizing automation and AI-driven service processes

⛳️ Requirements

• Completed vocational training or an equivalent qualification

• Minimum of 3 years relevant experience in customer service

• A strong affinity for technology and a solid understanding of renewable energy

• Excellent communication abilities and a sincere desire to assist

• Fluency in German (C1 level)

• Prior experience with Zendesk or similar CRM systems is a plus

🏝️ Benefits

• Flexible work options from new offices in central Hamburg, Berlin & Munich, and/or remotely

• Opportunity to use technical equipment for personal purposes outside of work

• Join a rapidly growing company with significant potential for development

• Enjoy flat hierarchies

• Take on responsibilities from the onboarding process

• Contribute to the sustainable transformation of the energy infrastructure

• Access to over 7,600 fitness partners through the EGYM Wellpass

• Job bike leasing (JobRad) for environmentally friendly commuting

• Benefit from perks and discounts via Futurebens