Customer Care Representative

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Serve as a representative for moving companies and manage claims-related customer interactions.

• Offer support via phone, handle emails, and facilitate customer communications.

• Address escalated customer issues in a professional manner when required.

⛳️ Requirements

• Outstanding English communication abilities with a minimal or neutral accent.

• Strong foundation in customer service.

• Competence in using Excel, Word, Google Docs, Google Sheets, and various email platforms.

• Capability to multitask and stay organized in a dynamic work environment.

• Strong problem-solving skills and effective communication capabilities.

• Previous experience in claims processing or dispute resolution is highly desirable.

• Experience in debt collection is advantageous.

• Comfortable working in a highly collaborative virtual office setting.

• Willingness to stay on Zoom throughout the workday.

🏝️ Benefits

• Backup internet and power required.