Customer Care Representative

This is a fully remote position, open to applicants in New Mexico.

📋 Description

• Manage incoming calls from Members, Clients, and Facilities.

• Handle between 60 to 80 calls daily, with increased volume typically seen on Mondays.

• Execute a range of customer care responsibilities that evolve in complexity as expertise grows.

• Act as the primary representative and face of MTM Health.

• Assist MTM Health in providing personalized attention and outstanding care.

• Contribute to the company's mission of enhancing healthcare access and eliminating community obstacles.

⛳️ Requirements

• Must currently live in New Mexico.

• At least 1 year of experience in a Call Center environment.

• Minimum of 6 months experience in Customer Service.

• Basic typing and computer skills with strong navigational capabilities.

• High-speed Internet access through Cable, DSL, or Fiber connections.

• Minimum upload speed of 3 Mbps and a minimum download speed of 30 Mbps.

• Use of wireless and WiFi “air cards” is not permitted.

• A quiet, distraction-free home environment, free from caretaking responsibilities.

🏝️ Benefits

• Health, Dental, and Vision Insurance.

• Life and Disability Insurance.

• 401(k) Retirement Plan with Company Match.

• FSA and HSA Savings Plans.

• Wellness Program with Incentives.

• Voluntary & Ancillary Plans.

• Pay on Demand.

• Paid Time Off and Holiday Pay.

• Birthday Holiday.

• Maternity/Paternity Leave.

• Continuing Education Reimbursement Program.

• MTM Perks Discount Program.

• Career Development Programs.