Customer Care Representative

This is a fully remote position, open to applicants in Latin America.

📋 Description

• Address patient inquiries through phone, email, SMS, and chat promptly and professionally.

• Offer compassionate and precise support regarding services, appointments, and patient inquiries.

• Ensure that every patient interaction demonstrates empathy, professionalism, and care.

• Follow up with patients to guarantee a smooth and positive experience.

• Accurately schedule and confirm appointments.

• Coordinate patient intake, follow-ups, and facilitate internal communication with medical teams.

• Keep organized and precise patient records in CRM/EMR systems.

• Calmly and efficiently address patient concerns.

• Enhance processes and patient satisfaction through proactive communication.

• Uphold confidentiality and professionalism when managing sensitive information.

⛳️ Requirements

• A minimum of 2 years of experience in customer support, patient care, medical reception, or healthcare customer service.

• Prior experience in healthcare, wellness, telehealth, medical clinics, or similar environments.

• Excellent English communication skills, both written and verbal.

• Strong organizational skills and the ability to multitask effectively.

• Proficient in using CRM systems, scheduling tools, and digital communication platforms.

• High attention to detail and commitment to follow-through.

• Capability to remain calm, empathetic, and solution-focused in high-pressure situations.

• Stable work history with a desire for long-term career advancement.

🏝️ Benefits

• 100% Remote from anywhere in LATAM