Customer Care Manager – Freelance

This is a fully remote position, open to applicants in France.

📋 Description

• You will oversee the reliability of customer support, ensuring the validation of seats and registrations, as well as structuring processes associated with this significant event.

• You will manage seminar-related inquiries, including ticketing, categories, upgrades, postponements, guest access, and logistics.

• You will uphold a maximum service level agreement (SLA) of 24 hours.

• You will validate registrations and attendance records.

• You will develop a clear and well-organized FAQ section.

• You will suggest practical and actionable enhancements.

⛳️ Requirements

• A minimum of 3 to 5 years of experience in Customer Care.

• You have experience in managing a high volume of customer inquiries.

• You possess advanced skills with HubSpot.

• You have previously managed validations, quotas, or payments.

• Experience in infopreneurship or online training is advantageous (though not mandatory).

🏝️ Benefits

• A pivotal role in a large-scale event.

• Significant autonomy, genuine responsibilities, and a clear vision for growth.

• Opportunity to be part of a leader in French-speaking infopreneurship.

• A rapidly growing company, playing a crucial role in its expansion.

• Potential for advancement to a generalist CCM role or future seminar opportunities.

• An entrepreneurial, dynamic, and empowering work environment.