Customer Care – Bike Expert, Freelance

This is a fully remote position, open to applicants in Germany.

📋 Description

• Efficiently address customer inquiries

• Ensure all customer questions and issues are resolved swiftly and satisfactorily

• Surpass customer expectations in every interaction

• Quickly respond to customer inquiries through email, chat, and occasionally by phone

• Maintain a high level of responsiveness to guarantee timely support for customers

• Assist customers in selecting the e-bike that best suits their needs

• Offer accurate and detailed information regarding available e-bike models, features, and specifications

• Keep customers updated on the delivery status of their e-bike

• Efficiently process warranty claims and collaborate with relevant departments to resolve issues promptly

• Provide support to customers with any post-purchase questions or concerns

• Proactively identify opportunities for enhancing customer care and operational processes

• Share insights and suggestions to optimize workflows

⛳️ Requirements

• A positive, customer-centric attitude with a genuine passion for working with customers

• Capability to work independently and excel in a fast-paced environment

• Exceptional written and verbal communication skills

• Fluency in German and English, both written and spoken

🏝️ Benefits

• You will play a key role in establishing a rapidly growing international company that aims to make e-mobility accessible to all

• Collaborate with highly experienced colleagues who are true experts in their field

• Enjoy a high level of flexibility and autonomy in your role

• Access to growth opportunities within the company