Customer Care and Sales Specialist I – Business

This is a fully remote position, open to applicants in Alabama, +25 more states.

📋 Description

• Provide exceptional, comprehensive customer support for business clients by effectively addressing inquiries, escalations, and billing concerns.

• Serve as a reliable advisor by identifying client needs and suggesting suitable products, services, and solutions.

• Recognize and implement opportunities for upselling and cross-selling.

• Manage service modifications, installations, and support following installation.

• Take ownership of customer interactions, resolve the reasons for calls, and meet broader business requirements.

• Ensure precise account documentation is maintained using Salesforce and ACP.

• Monitor, manage, and enhance customer interactions and sales results.

• Work together with cross-functional teams to address intricate issues and provide comprehensive solutions.

• Achieve or surpass metrics related to revenue generation, conversion rates, customer satisfaction, and resolution times.

⛳️ Requirements

• High school diploma or equivalent qualification.

• 1–2 years of experience in customer service or call center roles.

• Preferred experience in supporting B2B customers.

• Familiarity with CRM and billing software, particularly Salesforce and ACP.

• Capability to compute discounts, prorations, and percentages.

• Proficient in reading and understanding simple instructions and brief correspondence.

• Skillful in writing basic correspondence with correct grammar.

• Competent in conveying written and spoken information to customers, clients, and colleagues.

• Ability to apply common-sense reasoning to written, spoken, or diagrammatic instructions.

• Aptitude for managing issues involving multiple concrete variables in standardized situations.

• Strong customer service abilities, with an emphasis on phone interactions and data entry preferred.

• Capacity to multitask in a dynamic environment with a high level of autonomy, accountability, and reliability.

• Must be able to work remotely from one of the eligible states: Alabama, Arkansas, Arizona, Florida, Georgia, Iowa, Idaho, Illinois, Indiana, Kansas, Louisiana, Maryland, Minnesota, Missouri, Mississippi, North Carolina, North Dakota, Nebraska, New Mexico, Nevada, Oregon, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, or Vermont.

• Employment is contingent upon successfully passing background checks, drug screenings, and reference verifications.

🏝️ Benefits

• Medical, dental, and vision plans – coverage begins on your first day!

• Life insurance options for self, spouse, and children.

• Paid time off, including vacation, holidays, and personal/sick days.

• 401(k) plan with a 100% company match, up to 5% of eligible compensation; matching starts immediately.

• Group Legal plan that includes Identity Theft Protection.

• Tuition reimbursement available (up to $5,250 in the first year).

• Annual community support initiatives for various organizations across the U.S.

• Recognition and awards programs for associates.

• Opportunities for career advancement.

• A collaborative work environment.